How do I return an item?
Returns accepted within 14 days of purchase.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way (packaging must be unopened)
• within 14 calendar days of the delivery date (after 14 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item sent from our store. Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Cancelled Orders: Orders which are cancelled prior to being shipped will be subject to a 5% credit card processing fee. We apologize but we get charged by our credit card processing company at the time they forward us the funds they collect from our customers. When we process a refund, not only do we have to pay another processing fee, but they do not refund what they collected on the original transaction.
In lieu of being charged the 5% cancellation fee, customers who opt to take their refund as a store credit will not be charged the 5% cancellation fee. 100% of the credit will be applied to their customer account to be used against future orders.
The Funkie Junkie Boutique
3501 SW 2nd Avenue
Gainesville, FL 32607